Returns & Exchanges

At Zeraki Jewels, we want you to be completely enchanted by your purchase; if you are not satisfied, you may return or exchange your jewelry within 30 days of delivery. All returned items must be in their original, unworn condition with security tags intact to qualify for a full refund.

1

Initiate Your Request

Log into your Zeraki account or visit our Returns Portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely place the jewelry in its original branded box and protective packaging to ensure it reaches us safely and remains in pristine condition.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our gemologists verify the item's condition, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing